We guarantee consumer satisfaction. If you are not satisfied with your purchase, an exchange for an item of the same value or a refund is allowed. The return of the item (s) is at the customer’s expense. We accept exchanges or refunds for a period of 30 days after purchase. The item must be returned in its original condition. Any damaged product will not be exchanged or refunded. Administration fees of $ 3.00 CDN for Canada and $ 5.00 CDN for other countries will apply to any refund on items for sale on the Studio Welmo inc store.


The secret to our success lies in the respect and dedication we have always shown towards our customers. We want this respect to be evident on the Internet as well. We are committed to protecting the confidentiality of our customers’ personal data in an electronic environment. Welmo does not disclose confidential customer information (name, address, telephone and fax numbers or e-mail address) to any third party.

This section sets out our protocol with respect to the collection and use of the information you provide to us. The information you give us is valuable and is for our sole use. In all circumstances, they will be treated in such a way as to preserve their confidentiality. Under no circumstances will we agree to sell or trade the data collected through this site. Likewise, we will never accept or take steps to obtain personal information about you, unless you choose to communicate this information to us yourself. The sole purpose of the information we ask you is to help us get to know you better; we use them to adapt the content of our site to the profile of our customers. We make sure to always serve you better.

Your email address will only be used to send you information about our special offers and news to report on our site. It will not be disclosed to anyone else (organization, company or other). We will collect other information about you by other electronic means, such as the address of the website through which you accessed our site and your type of browser software. We will use this information to tailor our website to your interests and preferences. « Cookie » technology is widely used on the Internet. It is harmless and cannot transmit computer viruses to your computer under any circumstances. Have no fear: no « cookie » can identify you.